Styli Burgundy Tie-Neck Buttoned Blouse

My order was delivered to the wrong address. Although it was marked as "delivered," I never received it. I raised the issue with Trendyol customer service, and only after my complaint did they send a photo of a door—one that is clearly not mine. At no point was I notified by the delivery person or provided with proof of delivery until I followed up myself. Instead of taking responsibility, Trendyol advised me to ask my neighbors or search for the package on my own, which is completely unacceptable. It is not my responsibility to recover a misdelivered item. Despite my repeated follow-ups, I was told to wait—first 7 days, then 8—only to be informed that since the cargo company marked it as delivered, nothing further could be done. This response essentially implies that I must accept the loss of my order without a refund or redelivery. It’s been an extremely disappointing and frustrating experience, and I find the lack of accountability and resolution deeply concerning.