Generic It Operations - Desktop Support

Product description

This book presents a summary of a real scientific and professional experience in the field of information technology technical support, starting from academic halls and reaching field work within corporate environments. it highlights the gap between theoretical education and the demands of the job market, and addresses it in a practical and realistic style. the book focuses on the actual skills needed by the support technician, such as ticket management, hardware preparation and troubleshooting, user interaction, and dealing with work pressure according to best practices adopted in institutions. it is a practical guide aimed at beginners and specialists, linking academic knowledge with real application and aiming to prepare the reader to work confidently and professionally in an information technology environment.

Additional info

• Sold by
  cyberbook
  .
• A maximum of 5 units of this product can be ordered. Trendyol reserves the right to cancel orders over 5 units.
• Barcode No: 9786035879163
• Origin: SA