We sincerely apologize for the unacceptable delay in delivering your order, and we fully understand your frustration, especially with repeated messages without actual delivery. We acknowledge that what happened does not reflect the level of service we are committed to, and we have immediately reviewed your case with the delivery team. The necessary measures will be taken to ensure that your order is delivered as soon as possible, and we will personally follow up on it until it is done correctly. Thank you for your patience and understanding. We promise that we will take this issue very seriously to ensure that it does not happen again.