LOVI Fruity Floral Gelly Cologne 200ml

We sincerely apologize for this completely unintentional error. At LOVI, we place the safety of our customers and the quality of our products at the top of our priorities, and we deeply regret that the product reached you in this condition. We would like to assure you that the necessary steps have been taken immediately to refund the full amount to your account, and we will not ask you to return the product; you may dispose of it. We also promise to open an internal investigation to ensure that this error does not recur in future packaging and sorting operations. Your satisfaction is important to us, and we hope you will give us another opportunity to provide you with the service you deserve.